Shipping policy
Effective Date: July 2026
Website: eslaitaly.in
Operating Company: S K Haria Consumer Care Private Limited
1. ORDER PROCESSING & DISPATCH WINDOW
• 24-Hour Dispatch Endeavor: Our endeavor is to process and dispatch all orders within 24 business hours from the time of
order placement and payment receipt.
• Fulfillment Points: Purchases are shipped from our own or authorized third-party fulfillment centers, warehouses, and
offices located across India.
• Dispatch Days: Dispatch operations run Monday through Saturday (excluding national and public holidays). Orders placed
on Sundays or public holidays will be processed on the next business day.
2. ESTIMATED DELIVERY TIMELINES
Products are delivered within 3 to 7 business days from the receipt of your order and payment, depending on the delivery
address and courier partner serviceability.
Destination Zone Estimated Delivery Window
Metro Cities (Tier 1) 3 to 4 Business Days
Rest of India (Tier 2 & Tier 3) 4 to 7 Business Days
Remote / Special Regions Up to 7–10 Business Days
Delivery Hours: Order deliveries are conducted by our logistics staff, third-party courier partners, or Postal Services usually
between 10:30 and 19:00 IST, Monday through Saturday.
3. PROOF OF DELIVERY (POD) & ADDRESS ACCURACY
• Signature Requirement: All shipments require a signature upon delivery.
• Alternative Recipient: S K Haria Consumer Care Private Limited takes no responsibility for packages signed for by an
alternative person (e.g., building security, house help, workplace reception) other than the customer indicated on the shipping
order.
• Address Accuracy: Because transactions are authorized directly by the cardholder/purchaser, we take no responsibility for
delivery delays, non-delivery, or misplaced packages resulting from incorrect or incomplete addresses provided during
checkout.
4. ORDER TRACKING
Once your package is dispatched from our warehouse, you will receive an automated SMS and Email notification containing
your tracking number and direct courier tracking link. You can use this link to monitor the real-time movement of your shipment.
5. DAMAGES, SHORTAGES & INSPECTION GUIDELINES
We take immense care in packaging your products. However, to protect your purchase against damage or shortages during
transit, our Shipping and Return policies strictly mirror each other under the 2-Days / 7-Days Reporting Window:
A. Mandatory Reporting Window (2-Days / 7-Days)
• 2-Days (48 Hours) Reporting Window: All claims regarding shortages, damaged items, leaking bottles, or broken
packaging must be reported to customer service within 2 days (48 hours) of delivery.
• Up to 7 Days Window: Claims regarding wrong product delivered or expired items must be reported within 7 days of
delivery.
• Proof of Delivery (POD) Notation: Any shortage or visible outer box damage must be highlighted and signed on the
delivery driver’s Proof of Delivery (POD) copy before returning it to the delivery executive.
B. Fast-Track Visual & Video Evidence Requirement
To fast-track solutions for claims involving damaged, incomplete, or incorrect orders, you are required to submit: 1. Clear
photographs of the outer shipping box, shipping label, and inner contents. 2. A continuous, un-edited unboxing video showing
the outer sealed package being opened for the first time and revealing the items inside.
Post-Delivery Liability: The Company is not responsible for product damage, leakage, or loss occurring after successful physical
delivery to the designated address.
6. FAILED DELIVERY ATTEMPTS & RETURNS
• Our courier partners will attempt delivery up to 3 times at your specified address.
• If you are unavailable, the courier executive will attempt to contact you via phone or SMS to arrange re-delivery.
• If the package remains uncollected after 3 attempts, it will be Returned to Origin (RTO). Re-shipping RTO packages may
incur additional shipping fees.
7. SHIPPING CHARGES
Applicable shipping charges or free-shipping thresholds (if any) are displayed dynamically at checkout before final payment
confirmation.
8. CUSTOMER SERVICE & SUPPORT CONTACT
For any delivery escalations, tracking assistance, or shortage/damage reports, please reach out to our support desk:
• Company Name: S K Haria Consumer Care Private Limited
• Customer Care Email: care@skhariagroup.com
• Customer Care Phone / WhatsApp: +91 7738190744
• Support Hours: 10:00 - 19:00 IST, Monday through Saturday
• Contact Webpage: eslaitaly.in