Terms of service
Effective Date: July 2026
Website: eslaitaly.in
Operating Company: S K Haria Consumer Care Private Limited
SECTION 1 – OVERVIEW & PLATFORM OWNERSHIP
This website (eslaitaly.in) is operated by S K Haria Consumer Care Private Limited, a company incorporated under the
laws of India, functioning as the official authorized importer, master distributor, and operator for ESLA Italy in India. Throughout
the site, the terms “we”, “us”, and “our” refer to S K Haria Consumer Care Private Limited.
S K Haria Consumer Care Private Limited offers this website, including all information, tools, products, and services available
from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following
Terms & Conditions (“Terms of Service”, “Terms”), including those additional terms, conditions, and policies referenced herein or
available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors,
customers, salon partners, merchants, and/or contributors of content.
SECTION 2 – ONLINE STORE TERMS & USER ELIGIBILITY
• Age of Majority: By agreeing to these Terms, you represent that you are at least 18 years of age (the age of majority under
the Indian Contract Act, 1872), or that you are the age of majority and have given us your consent to allow any of your
minor dependents to use this site under your supervision.
• Lawful Use: You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service,
violate any laws in your jurisdiction (including but not limited to copyright and trademark laws).
• Security & Malicious Code: You must not transmit any worms, viruses, spyware, or any code of a destructive nature. A
breach or violation of any of these Terms will result in an immediate termination of your access to our Services.
SECTION 3 – GENERAL CONDITIONS & SERVICE RIGHTS
• We reserve the right to refuse service to anyone for any legitimate reason at any time.
• Data Transmission: You understand that your content (not including payment instrument details) may be transferred
unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical
requirements of connecting networks or devices.
• Payment Security: Credit card, debit card, UPI, and bank account information is always encrypted during transfer over
networks using standard SSL encryption protocols.
• Exploitation Prohibited: You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of
the Service, or access to the Service or any contact on the website without express written permission by us.
SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
• General Informational Material: We are not responsible if information made available on this site is not accurate, complete,
or current. The material on this site is provided for general information only and should not be relied upon or used as the sole
basis for making decisions without consulting primary, more accurate, or more timely sources of information.
• Historical Data: This site may contain certain historical information provided solely for your reference. We reserve the right
to modify the contents of this site at any time, but we have no obligation to update any information on our site.
SECTION 5 – PROFESSIONAL HAIRCARE & USE DISCLAIMER
• High-Performance Formulations: ESLA Italy products consist of advanced professional haircare, scalp treatment, and hair
system formulations.
• Patch Test Advisory: Because individual scalp chemistry, allergies, and hair conditions vary, we strongly recommend
performing a standard skin patch test 24–48 hours before full application of any chemical, scalp, or intensive treatment
product.
• Product Visuals: We have made every effort to display as accurately as possible the colors, packaging, and textures of our
products. However, we cannot guarantee that your device’s display of any color or texture will be completely accurate.
• Professional Guidance: Products must be used in accordance with the instructions provided on the packaging. S K Haria
Consumer Care Private Limited assumes no liability for adverse reactions resulting from misuse, incorrect application, or
unverified personal sensitivity.
SECTION 6 – MODIFICATIONS TO SERVICE AND PRICES
• Prices for our products are listed in Indian Rupees (INR) and are inclusive of GST. Prices are subject to change without
notice.
• We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without prior notice.
• We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the
Service.
SECTION 7 – PRODUCTS, AVAILABILITY & OUT-OF-STOCK SITUATIONS
• Limited Quantities: Certain products or treatment kits may be available exclusively online through eslaitaly.in. These
products may have limited quantities and are subject to return or exchange strictly according to our Return and Refund
Policy.
• Sales Limitations: We reserve the right, but are not obligated, to limit the sales of our products or Services to any person,
geographic region, or jurisdiction.
• Out of Stock Protocol: We endeavor to keep all listed inventory in stock. In the rare event that an ordered product is out of
stock, our team will contact you within 2 business days to offer an alternative, delay shipment until restocked, or issue a full
refund.
SECTION 8 – ACCURACY OF BILLING & ACCOUNT INFORMATION
• Order Refusal & Quantity Limits: We reserve the right to refuse any order placed with us. We may, at our sole discretion,
limit or cancel quantities purchased per person, per household, per salon account, or per order.
• Reseller Prohibition: We reserve the right to limit or prohibit orders that appear to be placed by unauthorized dealers,
resellers, or distributors.
• Notification: In the event that we make a change to or cancel an order, we will notify you via the email, billing address, or
phone number provided at the time the order was made.
SECTION 9 – PAYMENT MODES & SECURITY INFRASTRUCTURE
• Accepted Modes of Payment: Credit Cards & Debit Cards (Visa, MasterCard, RuPay, Amex), UPI (Google Pay, PhonePe,
Paytm), Net Banking, and Cash on Delivery (COD) where explicitly supported.
• Authentication: Card transactions require standard statutory authentication, including 16-digit card details, expiration date,
CVV, and 2-Factor Authentication (OTP / Verified by Visa / MasterCard SecureCode).
• Payment Security: Transactions are processed via PCI-DSS compliant payment gateways using SSL 256-bit encryption. S
K Haria Consumer Care Private Limited does not store or capture full credit or debit card details on its servers.
SECTION 10 – CUSTOMER RATINGS, REVIEWS & SUBMISSIONS
• Author Warranties: By submitting content or reviews, you guarantee that you are the sole author, the content is accurate,
and you are at least 18 years old.
• License Grant: You grant S K Haria Consumer Care Private Limited and ESLA Italy a perpetual, irrevocable, royalty-free,
transferable right to use, reproduce, modify, publish, and translate such content in any medium worldwide.
SECTION 11 – PROMOTIONAL OFFERS, CONTESTS & DISCOUNT CODES
• Promotional offers are valid strictly during the specified campaign period or while stocks last.
• Multiple promotional coupon codes or bank offers cannot be combined on a single transaction unless explicitly stated.
• Promotional free gifts cannot be exchanged for cash or store credit.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
• We reserve the right to correct any typographical errors, inaccuracies, or omissions, and to change or update information or
cancel orders if any information on the site is inaccurate at any time without prior notice (including after an order has been
submitted).
• In the event an order is canceled due to a pricing error, a full refund will be promptly issued to your original payment
method.
SECTION 13 – PROHIBITED USES
You are prohibited from using the site or its content for any unlawful purpose, to violate central or state laws, to infringe upon our
intellectual property rights, to submit false information, to upload malicious code, or to collect personal data of others.
SECTION 14 – INTELLECTUAL PROPERTY RIGHTS
All trademarks, trade names, brand assets, product names, formulations, logos, packaging designs, and artwork associated with
ESLA Italy are the intellectual property of their respective global brand owners. All website design elements and content hosted
on eslaitaly.in are owned by or licensed to S K Haria Consumer Care Private Limited.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
• The Service and all products delivered to you through the Service are provided 'as is' and 'as available' for your use.
• In no case shall S K Haria Consumer Care Private Limited, our directors, officers, employees, or affiliates be liable for direct,
indirect, incidental, or consequential damages. Our total liability shall not exceed the price paid for the product giving rise to
the claim.
SECTION 16 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless S K Haria Consumer Care Private Limited and our parent company,
subsidiaries, affiliates, partners, officers, and employees from any claim or demand made by any third party due to or arising out
of your breach of these Terms or your violation of any law.
SECTION 17 – GOVERNING LAW & JURISDICTION
These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or
related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.
SECTION 18 – CONTACT INFORMATION & CUSTOMER CARE
Questions or grievances regarding the Terms of Service should be directed to our customer service desk: * Operating
Company: S K Haria Consumer Care Private Limited * Customer Care Email: care@skhariagroup.com * Customer Care
Phone / WhatsApp: +91 7738190744 * Support Hours: 10:00 - 19:00 IST, Monday to Saturday * Registered Corporate
Address: S K Haria Consumer Care Private Limited, Mumbai, Maharashtra, India.